Palm Mountain Resort follows ADA regulations to ensure both the property facilities and the website are accessible to all. Below you will find a list of accessibility features offered. Please be aware that our efforts are ongoing. If, at any time, you have questions or concerns about accessibility, please contact us at [email protected] or 760-325-1301 and we'll do everything possible to address the issue as soon as possible.
Website Accessibility
Palm Mountain Resort is committed to furthering the accessibility and usability of its website, www.palmmountainresort.com. Palm Mountain will be using the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA ("WCAG 2.0 AA") to guide its compliance. The relevant portions of WCAG 2.0 AA will serve as our primary web accessibility standard, though other standards may also be used to provide accessibility to the extent required by the Americans with Disabilities Act ("ADA"). Our website will be tested on a periodic basis in accordance with these standards in an effort to ensure accessibility. Some of the testing methods used may include assistive technology such as screen readers and screen magnifiers. If you have specific questions or concerns about the accessibility of any particular webpage on www.palmmountainresort.com or any of our other destination websites, or any facility features at the hotel, please contact us. If you encounter an accessibility issue, please be sure to specify the particular web page in your email, and we will make all reasonable efforts to make that page accessible for you.
Palm Mountain Resort Accessible On-Site Facilities
Public Entrances
- Front entrance accessible via ramp
Parking/Transportation
- Accessible vehicles can be accommodated
- Sufficient width for an individual with a wheelchair to embark and disembark from a ramp
- Parking for individuals with disabilities – 50 feet from entrance
Pool
- Accessible via lift
- Pool lift to access hot tub
Public Spaces
- Wheelchair accessible entrance
- Wheelchair accessible corridors
- Wheelchair accessible elevators
- Ramp or elevator access to all public areas
- Accessible business center
- Guide dogs and service animals welcome
- Staff will read printed/visual information to guests who are blind or have low vision
Accessible Routes
The following routes are accessible:
- To the lobby from accessible parking
- To reception desk
- To elevator
- To pool
- To meeting room
- To business center
- To marketplace
Accessible routes features:
- Level
- Property sloped
- Sufficiently wide
- Without cracks, holes, or other hazards
- Free of obstructions or unsecured carpeting
Accessible Rooms
Courtyard King ADA With Tub
four rooms available
- Mobility accessible
- Hearing accessible
Accessible Bathing Features
- Accessible bathtub
- Grab bars
- Roll under sink
- Accessible toilet
- Accessible Bathing Controls
Accessible Communication Features
Ada kit available upon request that includes:
- Visual fire alarms
- Visual notification for door knocker
- Flashing light for incoming phone calls
- Outlet within four feet of a phone
- Television with closed captioning
- TTY for guest use
Other Accessible Features
- Accessible Light Switch
- Adapted Doors
Courtyard King
three rooms available
- Mobility accessible
- Hearing accessible
Accessible Bathing Features
- Roll-in shower
- Transfer shower
- Grab bars
- Roll under sink
- Accessible toilet
- Accessible Bathing Controls
Accessible Communication Features
Ada kit available upon request that includes:
- Visual fire alarms
- Visual notification for door knocker
- Flashing light for incoming phone calls
- Outlet within four feet of a phone
- Television with closed captioning
- TTY for guest use
Other Accessible Features
- Accessible Light Switch
- Adapted Doors
Courtyard Double
one room available
- Mobility accessible
- Hearing accessible
Accessible Bathing Features
- Roll-in shower
- Transfer shower
- Grab bars
- Roll under sink
- Accessible toilet
- Accessible Bathing Controls
Accessible Communication Features
Ada kit available upon request that includes:
- Visual fire alarms
- Visual notification for door knocker
- Flashing light for incoming phone calls
- Outlet within four feet of a phone
- Television with closed captioning
- TTY for guest use
Other Accessible Features
- Accessible Light Switch
- Adapted Doors
Please feel free to contact the hotel directly at [email protected] for additional details or specific questions on our website and hotel accessibility.
