Accessibility

Accessibility Statement
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Accessibility

Accessibility Statement

Palm Mountain Resort follows ADA regulations to ensure both the property facilities and the website are accessible to all. Below you will find a list of accessibility features offered. Please be aware that our efforts are ongoing. If, at any time, you have questions or concerns about accessibility, please contact us at info@palmmountainresort.com or 760-325-1301 and we’ll do everything possible to address the issue as soon as possible.

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Accessibility

Website Accessibility

Palm Mountain Resort is committed to furthering the accessibility and usability of its website, https://www.palmmountainresort.com. Palm Mountain will be using the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (“WCAG 2.0 AA”) to guide its compliance. The relevant portions of WCAG 2.0 AA will serve as our primary web accessibility standard, though other standards may also be used to provide accessibility to the extent required by the Americans with Disabilities Act (“ADA”). Our website will be tested on a periodic basis in accordance with these standards in an effort to ensure accessibility. Some of the testing methods used may include assistive technology such as screen readers and screen magnifiers. If you have specific questions or concerns about the accessibility of any particular webpage on https://www.palmmountainresort.com or any of our other destination websites, or any facility features at the hotel, please contact us. If you encounter an accessibility issue, please be sure to specify the particular web page in your email, and we will make all reasonable efforts to make that page accessible for you.

Palm Mountain Resort

Accessible On-Site Facilities

Parking/Transportation

  • Accessible vehicles can be accommodated
  • Sufficient width for an individual with a wheelchair to embark and disembark from a ramp
  • Parking for individuals with disabilities – 50 feet from entrance

Accessible Routes

The following routes are accessible:

  • To the lobby from accessible parking
  • To reception desk
  • To elevator
  • To pool
  • To meeting room
  • To business center
  • To marketplace

Accessible routes features:

  • Level
  • Property sloped
  • Sufficiently wide
  • Without cracks, holes, or other hazards
  • Free of obstructions or unsecured carpeting

Public Entrances

  • Front entrance accessible via ramp

Pool

  • Accessible via lift
  • Pool lift to access hot tub

Public Spaces

  • Wheelchair accessible entrance
    Wheelchair accessible corridors
  • Wheelchair accessible elevators
  • Ramp or elevator access to all public areas
  • Accessible business center
  • Guide dogs and service animals welcome
  • Staff will read printed/visual information to guests who are blind or have low vision

Palm Mountain Resort

Courtyard King ADA With Tub

four rooms available

  • Mobility accessible
  • Hearing accessible

Accessible Bathing Features

  • Accessible bathtub
  • Grab bars
  • Roll under sink
  • Accessible toilet
  • Accessible Bathing Controls

Accessible Communication Features

Ada kit available upon request that includes:

  • Visual fire alert systems
  • Visual alert for doorbell
  • Flashing light for incoming phone calls
  • Outlet within four feet of a phone
  • Television equipped with closed captioning
  • TTY for guest use

Other Accessible Features

  • Accessible Light Switch
  • Adapted Doors

Courtyard King

three rooms available

  • Mobility accessible
  • Hearing accessible

Accessible Bathing Features

  • Roll-in shower
  • Transfer shower
  • Grab bars
  • Roll under sink
  • Accessible toilet
  • Accessible Bathing Controls

Accessible Communication Features

Ada kit available upon request that includes:

  • Visual fire alarms
  • Visual notification for door knocker
  • Flashing light for incoming phone calls
  • Outlet within four feet of a phone
  • Television with closed captioning
  • TTY for guest use

Other Accessible Features

  • Accessible Light Switch
  • Adapted Doors

Parking/Transportation

one rooms available

  • Mobility accessible
  • Hearing accessible

Accessible Bathing Features

  • Roll-in shower
  • Transfer shower
  • Grab bars
  • Roll under sink
  • Accessible toilet
  • Accessible Bathing Controls

Accessible Communication Features

Ada kit available upon request that includes:

  • Visual fire alarms
  • Visual notification for door knocker
  • Flashing light for incoming phone calls
  • Outlet within four feet of a phone
  • Television with closed captioning
  • TTY for guest use

Other Accessible Features

  • Accessible Light Switch
  • Adapted Doors

Please feel free to contact the hotel directly at ada@palmmountainresort.com for additional details or specific questions on our website and hotel accessibility.

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